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Business Services Operations Manager
Location:
Houston, TX
Description:
Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry. Responsibilities: -Serve as the lead point of contact for all Client account management matters-Ability to build and maintain strong, long-lasting client relationships-Assists in coverage with front of house operations based on client need and objectives-Ability to complete special projects assigned by the client-Ensure the timely and successful delivery of our solutions according to Client needs and objectives-Ensuring that all service staff are trained in proper customer service skills and techniques in order to deliver high quality service to client-Managing all front desk operations to create a positive first impression of the business-Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders through reporting-Assist with challenging client requests or issue escalations as needed-Resolves administrative and operational problems within the account-Manage TMG personnel. This would include hiring and training new administrative,receptionist and mail services staff, setting up employee schedules, conducting employee performance evaluations and resolving employee conflicts-Develop, grow, and maintain a positive employee experience, increase employee capabilities and job satisfaction while ensuring that we uphold our standards and surpass the expectations of our clients.-Define and implement front desk and mail services objectives and procedures-Assists Regional Operations to develop strategic plans and objectives based upon identified needs of clients-Available to commute between the different locations-Available to work overtime in addition to working additional or other shifts and schedules when required. Qualifications: -3+ years of receptionist and mail services management and leadership experience-Proven account management or other relevant experience-Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level-Experience in delivering client-focused solutions based on customer needs-Proven ability to manage multiple projects at a time while paying strict attention to detail-Excellent listening, negotiation and presentation skills-Excellent verbal and written communications skills-Proficiency in Microsoft Office.-Bachelor's Degree in appropriate field of study or equivalent work experience. Job Posted by ApplicantPro
Company:
The Millennium Group
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Business Services Operations Manager
Business Services Operations Manager is a Executive Operations Manager Job at The Millennium Group located in Houston TX. Find other listings like Business Services Operations Manager by searching Oodle for Executive Operations Manager Jobs.
Business Services Operations Manager is a Executive Operations Manager Job at The Millennium Group located in Houston TX. Find other listings like Business Services Operations Manager by searching Oodle for Executive Operations Manager Jobs.