This listing was posted on The Resumator.
Property & Casualty Licensed Contact Center Sales Representative
Location:
Houston, TX
Description:
At U.S. LawShield our focus is on encouraging people to take proactive measures to improve their safety and self-defense abilities—and to serve those who do. We strive to create better-protected communities of responsible self-defenders who have the peace of mind to live their lives confidently. Our company was established in 2009. After initially launching in Texas as Texas LawShield®, the demand for services developed well beyond state lines. Our coverage began to expand across the United States, which is when we became U.S. LawShield. Today, we provide coverage in 46 states and have proudly served more than 2 million people in their self-defense journey. Our Community Care Center (contact center) is expanding. We’re hiring agents who possess a current Property & Casualty license to join our next training class on Wednesday, January 3rd. If you’re P&C Licensed and looking for a role that can be rewarding professionally and financially, we encourage you to apply today! Why U.S. LawShield? $25.00/hour base rate (with valid Property & Casualty license) Eligible for performance-based, monthly bonuses 15 days of PTO per calendar year, with additional time accruing with tenure 12 paid holidays Medical, dental, vision and additional supplemental coverage options Employee Assistance Program (EAP) with travel protection, counseling, and medical bill-saver program 401k U.S. LawShield membership included with employment The Role Within our team, the P&C Licensed Contact Center Sales Representative is the primary point of contact for our customers and members and is responsible for addressing inquiries and resolving issues while providing an unforgettable customer experience. Customer support is offered via inbound and outbound phone, email, chat, and social media channels. You possess the ability to multi-task, pride yourself on your attention to detail, and are adept at technology, possessing the ability to quickly learn new software. In this role, you will be a subject matter expert on U.S. LawShield services. As such, you are comfortable making product recommendations and selling to the customer, ensuring that prospects and members alike are educated on the most appropriate solutions for their specific needs. Responsibilities Engage members and customers in a high-volume contact center environment to provide information on, and make appropriate recommendations for our products and services Take ownership of member issues from start to finish; communicate effectively with leadership when the issue is beyond one’s knowledge Build trust with our clientele by following up with customers and members as promised Assist in mentoring teammates Maintain member accounts and records of customer interactions with details of inquiries, complaints, or comments Provide guidance to make it easy for members and prospects to acquire and enhance their U.S. LawShield memberships, education, and training opportunities Demonstrate empathy and prescriptive next-step advice to resolve customer issues Demonstrate the values of U.S. LawShield May need to work evenings and/or weekends Other related duties as assigned Education & Experience Must currently possess a Property & Casualty license 1 year+ of customer service experience required 1 year+ of contact center experience preferred Experience identifying customer needs and making service or product recommendations Excellent organization and time management skills Excellent communication skills, including active listening The ability to quickly learn and adapt to new software Service-oriented mentality with the ability to quickly establish rapport A high school diploma, associate degree, or some college preferred Powered by JazzHR
Company:
U.S. Lawshield
Posted:
February 7 on The Resumator
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More About this Listing: Property & Casualty Licensed Contact Center Sales Representative
Property & Casualty Licensed Contact Center Sales Representative is a Sales Sales Representative Job at U.S. Lawshield located in Houston TX. Find other listings like Property & Casualty Licensed Contact Center Sales Representative by searching Oodle for Sales Sales Representative Jobs.
Property & Casualty Licensed Contact Center Sales Representative is a Sales Sales Representative Job at U.S. Lawshield located in Houston TX. Find other listings like Property & Casualty Licensed Contact Center Sales Representative by searching Oodle for Sales Sales Representative Jobs.