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Customer Service Rep II
Location:
Houston, TX
Description:
RESPONSIBILITIES AND ESSENTIAL REQUIREMENTS: --- Manage and respond to inbound activity from customers in a timely manner. --- Suggest product alternatives to meet customer delivery requirements. --- Process orders in order entry system. --- Reviews orders for availability, accuracy, and pricing. --- Informs customer of shipping date and any possible delays. --- Assist in expedite requests --- Resolves customer problems and analyze customer's needs. --- Assist customers by suggesting alternative material in order to meet customer needs. Commitment to delivering quality and timely support with a pleasant demeanour to internal and/or external customers. --- Holds self-accountable for complying with policies, procedures, and work requirements. --- Ability to remain flexible to work on varying tasks in a team as well as individually. --- Continuous Improvement: initiative to suggest and drive improvements to workflow and procedures. --- Works well within a team and makes productive contributions to the group and encourages unity. --- Maintain an energetic and positive attitude that promotes a team environment where all members feel included and respected. --- Excellent communication skills and ability to convey information (written & verbal) in a straight forward and professional manner. --- Ability to enter information with high accuracy and efficiently. --- Deliver high-quality work with little to no errors. --- Neat in thinking and action that supports managing competing demands, handling a heavy workload, and maintaining accuracy in a high volume, fast-paced environment. --- Ability to remain calm in high stress situations and always maintain a professional composure. --- Demonstrates independent judgment and discretion to recognize problems, identify causes and take corrective action. --- Exhibit results oriented thinking by sets high standards for own performance in order to meet goals and deliver expected results. --- Ability to work independently or with minimal supervision --- Ability to coordinate tasks to maximize productivity and successfully manage time. --- Ability to understand and follow written work instructions, policies, and procedures in English --- Ability to use available tools (measuring tape, gauges etc.) to develop or request accurate quotes. --- Able to assist CSR level I employees resolve issue and act as a mentor to help develop product and procedural knowledge. --- Display a good understanding of all APG product lines and assist customers by suggesting alternative material in order to meet customer needs. Requirements REQUIRED EDUCATION AND EXPERIENCE: --- High School diploma or GED required; some college preferred. --- 2 years of customer service experience or 1 year of CSR I experience at APG --- This position is hybrid, allowing you to work remotely one day per week. Salary Description 20.00 per hour
Company:
American Packing And Gasket
Posted:
April 23 on TopUSAJobs
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More About this Listing: Customer Service Rep II
Customer Service Rep II is a Customer Service Customer Service Representative Job at American Packing and Gasket located in Houston TX. Find other listings like Customer Service Rep II by searching Oodle for Customer Service Customer Service Representative Jobs.
Customer Service Rep II is a Customer Service Customer Service Representative Job at American Packing and Gasket located in Houston TX. Find other listings like Customer Service Rep II by searching Oodle for Customer Service Customer Service Representative Jobs.