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Customer Service Specialist
Location:
Houston, TX
Description:
Company Description: For over 75 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process solutions - with the goal of exceeding customer expectations. Our dedication brings the most advanced products and services to our customers throughout the Central and Gulf Coast regions of Texas. Specialties: As an Emerson Impact Partner, we offer a broad base of superior solutions including the top product lines for a given application. Our specialties at Puffer-Sweiven include: Process Control & Safety Systems Control Valves & Regulators Isolation Valves & Actuation Oil & Gas Automation Reliability Solutions & Services Pressure Management Specialty Pumps & Rotating Equipment Instrumentation Maintenance & Repair Services Duties and Responsibilities: Interfaces with customers by phone, email and fax to address customer concerns and questions. Involves sales as appropriate to address customer issues. Transfer quotations into business system and enter on appropriate manufacturing / assembly facility. Ensure timely delivery of product documentation and shipment of backlog. Monitor shipment schedules, provides schedule updates to customer and schedules customer inspections. Ensure all order related documentation is submitted in a timely manner using established procedures. With direction from Inside Sales, responsible for entering change orders. Assist Inside Sales with invoicing and associated documentation. Responsible for reviewing and monitoring commission reconciliation. Assist Sales Team with copying, filing, typing, collections and general administration activities. Responsible for providing suggestions to improve work process, including reduction in non-conformance, increased efficiency, profitability, hit-rate and customer satisfaction. Perform related duties as required. Develop and maintain awareness of all products and services provided by Puffer-Sweiven. QUALIFICATIONS: Education/Knowledge: High School education required with some college business course work preferred. Knowledge of office administrative procedures, standard office equipment and the sales order process. Experience/Skills: 1-3 years administrative experience or equivalent education and training. Company Sales Order system or comparable experience preferred. Direct experience in a sales and or customer service oriented work environment preferred. COMPETENCIES: Good interpersonal skills - develops and maintains rapport and trust with both internal and external customers, demonstrates approachability. Good verbal communication skills - communicates verbally in a manner appropriate for business, engages in active listening and acknowledging skills, as well as questioning and discovery skills. Good writing skills - writes in a manner appropriate for business and messages information coherently. Good organizational skills - prioritizes and efficiently completes competing tasks, pays attention to detail, verifies information as appropriate and detects and corrects errors. Good problem solving skills - ability to identify problems, implement appropriate solutions and recognize when assistance is needed. Good teamwork - identifies with the team and it's goals and contributes to the groups effectiveness. Good customer service skills - provides prompt and personalized assistance to customers and manages customer expectations relative to deliverables and timeframes. Good computer skills - efficiently uses various computer software applications, including MS Office, to perform tasks. Exhibits professionalism - projects a professional image of oneself and the organization and demonstrates a positive attitude towards work and the Company.
Company:
Puffer Sweiven
Posted:
April 27 on TopUSAJobs
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More About this Listing: Customer Service Specialist
Customer Service Specialist is a Customer Service Customer Service Representative Job at Puffer Sweiven located in Houston TX. Find other listings like Customer Service Specialist by searching Oodle for Customer Service Customer Service Representative Jobs.
Customer Service Specialist is a Customer Service Customer Service Representative Job at Puffer Sweiven located in Houston TX. Find other listings like Customer Service Specialist by searching Oodle for Customer Service Customer Service Representative Jobs.