This listing was posted on Tip Top Job.
Representative, Customer Service
Location:
Houston, TX
Description:
Position ID: Org Unit: Customer Service Auto Location: Houston Chemistry that Matters(TM) A career at SABIC provides you with an opportunity to leave a lasting positive impact to the world and yourself. From excellent health and well:being benefits to our comprehensive learning programs. We offer a wide range of benefits and offerings that recognize that our people have unique motivations and ambitions. It's all about matching what matters to you with what matters to us. Let's explore what matters As one of the world's largest diversified chemical companies, we activate the power of human capital to address society's future challenges. Through partnerships, we enable life:saving medical innovations and help fight world hunger. We are driving the circular economy for the benefit of communities and our planet through sustainability initiatives, such as our TRUCIRCLE(TM) portfolio. Our success is built upon the collective excellence of our 32,000 employees in 50+ countries. Our values : Inspire, Engage, Create, and Deliver : are the foundation of our success. To learn more about these and how we strive to Be the Impact, clickhere. Our purpose is Chemistry that Matters. This is what drives us to do what we do. Chemistry goes beyond applying science and technology to enhance the supply of essential materials to the world. It is how we work, to build long:lasting relationships of trust. "What Matters" is making a meaningful impact for the world : through the customers and communities we collaborate with, so that we succeed and grow together. It is all about matching what matters to you with what matters to us. We are mindful about the importance of the team we are building and how our team members impact to our culture.We believe that good ideas come from anywhere, being inclusive to diverse perspectives is stimulating, encourages innovation and is critical to our mission. Let us explore this together For an overview of our benefits here at SABIC, : yoursabicbenefits Job Summary The job purpose of the Customer Service Representative is order management from creation to customer delivery while simultaneously maintaining and building relationships with customers by assisting with complaints, questions, and returns; providing information regarding products and services; while also ensuring timely delivery by monitoring the delivery process and raising issues to the appropriate parties when gaps identifying gaps. How You Can Be the Impact :Build strong customer relationships, loyalty and retention through exceptional sales/service and the presentation, awareness and understanding of our active product portfolio :Drive customer centricity and growth of existing account base through proactive customer service and customer satisfaction. :Place outbound calls to new and existing accounts identifying opportunities, decision maker(s) and related customer service needs :Track order activity, and alerts appropriate staff of any potential delivery problems. Expedites the delivery of selected orders. :Coordinates with commercial teams, technical development engineers and supply chain staff, researches and obtains resolution of a variety of customer complaints and issues. :Help develop and implement strategies for driving process improvement :Facilitate root cause/corrective action communication with the field and customers :Quotes lead times to customers on orders :Independently handles routine problems such as coordination of product delivery or errors in type of product delivered What Matters to SABIC :Bachelors degree in supply chain management or logistics preferred :Knowledge and understanding of supply chain process, materials planning, and logistics :Experience working with SAP software (SAP ECC Sales and Distribution) :Computer proficiency with the Microsoft Office suite
Posted:
May 7 on Tip Top Job
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More About this Listing: Representative, Customer Service
Representative, Customer Service is a Customer Service Customer Service Representative Job located in Houston TX. Find other listings like Representative, Customer Service by searching Oodle for Customer Service Customer Service Representative Jobs.
Representative, Customer Service is a Customer Service Customer Service Representative Job located in Houston TX. Find other listings like Representative, Customer Service by searching Oodle for Customer Service Customer Service Representative Jobs.