This listing was posted on Tip Top Job.
Home Based Call Center Customer Service Representative
Location:
Virginia Beach, VA
Description:
Looking for legit work from home jobs?We are looking for a Home Based Call Center Customer Service Representative to provide outstanding service to our customers and potential customers. You will be required to answer queries, handle complaints, and troubleshoot problems in a professional and polite manner to ensure effective resolution and customer satisfaction. The ideal Home Based Call Center Customer Service Representative will be customer focused, detail orientated, and target driven. You should be polite, accurate, knowledgeable, and able to work well within a team. Home Based Call Center Customer Service Representative Responsibilities: Receiving or making a high volume of calls from or to customers.Striving to achieve first call resolution and maintain the quality of service provided by the call center.Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution.Responding efficiently to customers and creating a positive experience.Remaining calm and professional while dealing with angry customers and providing them with the best solutions to resolve their issues.Joining a team of Call Center Customer Service Representatives and building a positive relationship of teamwork, trust, and excellence.Understanding and using the required software, reports, tools, and metrics.Transferring and escalating the calls to the appropriate department if needed, such as sales.Participating in training and striving to increase and improve existing skills.Adhering to all company policies and procedures. Home Based Call Center Customer Service Representative Requirements: High School Diploma or equivalent.More education or experience may be preferred.Exceptional telephone manner, customer service skills, active listening skills, verbal, and written communication skills.Proficiency with computers, especially with regards to CRM software.Ability to resolve conflict and diffuse tension.Strong time management skills.Being able to speak more than one language fluently would be highly advantageous.
Posted:
May 8 on Tip Top Job
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More About this Listing: Home Based Call Center Customer Service Representative
Home Based Call Center Customer Service Representative is a Customer Service Call Center Representative, Customer Service Representative Job located in Virginia Beach VA. Find other listings like Home Based Call Center Customer Service Representative by searching Oodle for Customer Service Call Center Representative, Customer Service Representative Jobs.
Home Based Call Center Customer Service Representative is a Customer Service Call Center Representative, Customer Service Representative Job located in Virginia Beach VA. Find other listings like Home Based Call Center Customer Service Representative by searching Oodle for Customer Service Call Center Representative, Customer Service Representative Jobs.