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IT Support, Jr. Systems Engineer
Location:
Houston, TX
Description:
SummaryThis position is responsible for assisting in the efficient operation of IT Support for JERA Americas, as well as the maintenance and management of computer systems used by individual employees and contractors. This position will be responsible for responding to inquiries from JERA Americas employees working both onsite and remotely. This position will require communication amongst team members, as well as coordination with the IT Support Manager to follow Standard Operating Procedures set forth by the ICT Team while providing deskside service to customers. This role will be JERA Americas' first line of support to the IT needs of the organization. Position Description:Provide exceptional deskside support to employees (onsite and remote):Provide support across all channels, including chat, email, phone, video, in:person, remote, etc.:Troubleshoot across corporate IT resources, applications, Windows OS (PC) and Apple iPhones :Create, track, update and close out help tickets created in ServiceNow:Tracking inventory of IT equipment and communicating with the IT Support Manager of organizational needs as necessary :Update, revise, and maintain IT Support:related documentation and Knowledge Base for IT Support Team and employees:Follow company SOPs for onboarding/offboarding employees from the IT vantage point:Execute the PC Kitting and Mobile Phone Kitting for employees according to standard:Act as the Quality Assurance representative for IT Support for the kitting process (PCs and iPhones):Assist with the distribution of OS updates to company PCs :Provide Level 1 support for company provided equipment:Provide Level 1 O365 support / troubleshooting Position Description Continued:Troubleshoot and assist business members with their Global Protect console to ensure seamless connection to the JERA Americas VPN:Provide Level 1 support for the Audio/Visual requirements of the business :stylelist:style:type:disc::Logitech Systems : video conferencing system support:Clickshare Technology:Act as a secondary support for managing the Kastle Security system tasks :stylelist:style:type:disc::Run Badge:in / out reports when requested by supervisor :Assist with decommissioning building access for users when appropriate:Provide backup support to the ICT Infrastructure and Security Team:Facilitate IT related application submissions to Headquarters (Japan) ICT dept.:Completing tasks set forth by the IT Support Manager QualificationsRequired Education and Experience :Minimum 2 Years experience in Systems Engineering equivalent role Preferred Education and Experience : BS in Computer Science, Information Systems, or relevant work experience: Wrike (Project Management Software): Adobe Acrobat and Adobe Sign:Basic Network Troubleshooting and Desktop Connectivity:Proficiency with M365 (apps/tools, Outlook and SharePoint)
Posted:
May 18 on Tip Top Job
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More About this Listing: IT Support, Jr. Systems Engineer
IT Support, Jr. Systems Engineer is a Technology IT Specialist, Systems Engineer Job located in Houston TX. Find other listings like IT Support, Jr. Systems Engineer by searching Oodle for Technology IT Specialist, Systems Engineer Jobs.
IT Support, Jr. Systems Engineer is a Technology IT Specialist, Systems Engineer Job located in Houston TX. Find other listings like IT Support, Jr. Systems Engineer by searching Oodle for Technology IT Specialist, Systems Engineer Jobs.